Privacy policy

In accordance with UK Data Protection Law, we uphold strict security procedures for the storage, use and disclosure of your personal information.

We have described below the personal information we may gather about you, the purposes we will hold it for and the limited categories of people to whom we may disclose it in this document.

As such, we have provided this policy that makes our data management practices publicly available. Please review it so that you have an understanding of how we collect and use the data you provide. If you have any questions or comments regarding this policy, feel free to contact us.

Please note that this policy compliments, but does not supersede, the separate Terms and Conditions which legally govern use of this website. If there is a circumstance in which the two documents conflict, Terms and Conditions shall take precedence over this policy. Roxtons is a company headquartered in the UK. As such, the Terms and Conditions and this privacy policy are subject to the applicable laws of the United Kingdom of Great Britain. Any claim or proceeding arising under or otherwise concerning the Terms and Conditions or this privacy policy shall be conducted in the United Kingdom.

Where this policy is applicable

This policy is applicable to any data collected on www.roxtons.com or by a Roxtons employee for storage in Roxtons' internal database.

Understanding what we collect

Roxtons collects three types of information:

  1. Information pertaining to your website preferences - to provide an enhanced user experience, we employ cookies - small text files that are generated by the website but are stored on your computer - to keep track of your website preferences. These preferences include, but are not limited to, language information and home country. Each time you visit the site, the computer that runs our website reads the cookie from your computer and presents the site according to the data in the cookie, saving you the time it would normally take to set preferences. The data in our cookies is encrypted and therefore can not be linked to any information that identifies you personally.

    Many modern browsers have the ability to turn cookies off as a privacy or content management feature. If you remove Roxtons' cookie, you will have to reset your county and language preference, but your registration and history information will not be lost.

    For information on how to turn cookies off, please see www.aboutcookies.org

  2. Technical data - each time you visit a page on our website, our website automatically records certain information - for example, the time of visit, the address of the page visited and any error messages you received while accessing the page. This data is recorded regardless of whether or not you registered or have cookies enabled.

    We use background information purely for technical purposes. It helps us conduct website maintenance and allows us to troubleshoot technical problems. This information is not combined with any other forms of information we collect nor is it scanned to provide trend or demographic information.

  3. Data you explicitly provide Roxtons - this information is collected when you register with the website. Upon registering, you can choose to receive communications from us and also communications from selected third parties. Registration information is stored in our internal database system, which is accessed by our sales, accounting, and information systems staff. It is used solely to conduct business, and it is always handled discretely and in a manner which safeguards your privacy.

Data sharing

As part of its business, Roxtons works with property owners, guides, partners in similar industries and other third parties. Any data collected on a third party site and then subsequently shared with Roxtons under agreement with that company is subject to that company's own privacy policy, not to that of Roxtons.

In order to conduct certain business transactions, Roxtons may also have to share explicit information with third parties to fulfil sales. While we will not knowingly share your information with a party that will compromise your privacy, we cannot be held responsible for a third party's management of your data.

We will also, from time to time , do promotions with specially selected business partners. During registration, you have the option to opt-out of third party sharing for marketing purposes. If you opt-out, you will not receive material or promotions from any third parties we have agreements with. Roxtons will not sell your information to third parties for any purpose.

Contacting you

In conducting business transactions, Roxtons will contact you by e-mail and/or telephone. At certain times, Roxtons may also run contests or promotions that exist outside our normal contact channel. If you choose to participate in these contests or promotions, we will use your personal information to contact you regarding the promotion or contest you entered.

In addition, during registration, we provide you with the option to receive Roxtons marketing newsletters or to opt out of this service.

Data maintenance and security

Roxtons considers your data's security when we upgrade our technology. Old computers are recycled and their hard drives are always removed before they leave our offices and kept in secure storage.

We perform regular backups of our database systems and web servers, and we store monthly backups in a secure location. While we can not guarantee 100% security from unauthorized access, we take every reasonable effort to ensure that the data on our servers and on our backups remain safeguarded.

Maintenance of cookies is not under our control, as cookies are stored on your own computer. Most modern browsers have an option to remove cookies currently stored on your computer. Please see above for more information on cookies.

Contact information

If you have any questions or comments concerning this policy, or believe that your information was handled in manner which conflicts with this policy, please contact us immediately.

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Why Roxtons?

  • Only the finest destinations
  • Unrivalled experience
  • Reliability & personal service
  • Integrity
  • The best possible chance of sporting excellence

ATOL Protected

Many of the flights and flight inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all products, holidays and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL certificate, then the booking will not be ATOL protected. If you do receive an ATOL certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

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